Accessibility Statement

Native compliance, not an overlay widget

Many business websites install a third-party accessibility widget, often a small person icon in the corner that opens a menu for font size, contrast or colour. Disability advocates and accessibility specialists widely recommend against them: an overlay does not fix the code underneath, it can conflict with the assistive technology people already use, such as VoiceOver, JAWS or NVDA, and it often adds third-party tracking.

JMG Group audits websites for long-term technical quality, so this site does not use an overlay. Accessibility to WCAG 2.2 Level AA is built into the site itself:

• Your device settings are respected automatically, including reduced motion, with nothing to configure
• Navigation, skip links, page regions and form fields use standard HTML, so screen readers and keyboards work as expected
• Text and layouts stay readable at up to 200% browser zoom, with contrast that meets the AA standard by default

The accessibility icon in the lower-left corner of every page is not a toolbar. It is a shortcut to this statement: the standard applied, what has been tested, and how to report a problem directly.

1. Who this statement covers

This statement applies to the public pages of JMGGroup.ca, including the service pages, the Kitchener-Waterloo local pages, the article archive, the Business Growth Audit intake and the Contact and Support forms.

The signed-in My JMG area and the internal administration tools are built with the same intent, but they were not part of the review described below and are not covered by the conformance claim in this statement.

2. The standard applied

JMG Group uses the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA as its technical benchmark for this website.

In Ontario, the Accessibility for Ontarians with Disabilities Act sets out the Customer Service Standard, which applies to private-sector organizations with at least one employee. The website requirement under the Information and Communications Standard applies to organizations with 50 or more employees. JMG Group is a single-person consultancy, so it is not required to publish an accessibility plan or file an accessibility status report. The standard is applied here as a matter of practice, not because a filing obligation exists.

3. What has been checked

The most recent review of this website, completed November 10, 2026, covered:

• An automated accessibility scan of 44 public pages, run at both desktop and mobile widths
• A keyboard pass: the skip-to-content link appears on the first Tab press, focus rings are visible on every control tested, and no focus trap was found
• Contrast of body text, headings, buttons and links against their backgrounds
• Whether form fields carry programmatic labels and whether icon-only controls carry an accessible name
• Whether wide comparison tables can be scrolled with the keyboard, not only by dragging
• Whether each page exposes one main content region and whether the document declares its language
• Whether motion on the site is reduced when the device requests reduced motion

Every issue the scan reported on the public pages was fixed, and the scan was re-run to confirm the pages pass.

4. What was fixed as a result

• Reading links that were too dark against their button backgrounds on four service pages are now legible at the required contrast
• Links inside sentences are now distinguished by an underline as well as colour, so they do not depend on colour alone
• Wide comparison tables are now marked as scrollable regions with a name, so a keyboard user knows they can be moved through
• Page structure was tidied so each page has one clear main region and nested sidebars no longer confuse the landmark list

5. Known limitations

An automated scan finds only some accessibility problems, so this statement does not claim the site is perfect. The following is known to be incomplete or outside direct control:

• The site has not been tested end to end with every screen reader and browser combination. The review covered automated checks and keyboard use, not a full assistive-technology matrix.
• The homepage video plays through a YouTube player. Its own controls, title and branding are rendered by YouTube and cannot be restyled or removed from this site.
• Documents that are offered for download, including PDFs, may not be fully tagged for screen readers.
• Long article pages and hand-drawn diagrams contain dense small detail. Where a diagram carries meaning, the surrounding text is written to carry the same meaning on its own.
• The signed-in My JMG area has not been through the same review pass as the public pages.

6. Reporting an accessibility problem

If something on this site is difficult to use, tell JMG Group and it will be treated as a defect, not a complaint. It helps to include:

• The page address where the problem appears
• The device and browser you are using
• Any assistive technology in use, such as a screen reader, magnification or voice control
• What you were trying to do and what happened instead

Reports can be sent through the contact form, by email to support@jmggroup.ca, or by phone on 519-897-0224. JMG Group aims to reply within two business days. If the information you need is not available to you in its current form, ask and it will be provided in a simpler format or by another route.

7. How this is maintained

Accessibility checks run with each meaningful update to the site, and the date at the top of this page reflects the most recent review. Dated records of what changed are published on the website updates page.

The standard is applied because the work depends on it: a website that a person cannot use has not done its job, whatever it was built with.